Terms of Service

These Terms of Service apply to your use of [website address] and to any purchase you make from Monroe Ward (“we”, “us”, and “our”). By visiting our site or placing an order, you agree to these terms. If you do not agree, please do not use the site.

You must be at least [18] years old, or the age of majority where you live, to place an order. By placing an order, you confirm that the information you give us is accurate and complete.

Placing an order is an offer to buy. Your order is only accepted when we send you a shipping confirmation. We may refuse or cancel an order at any time, for example if an item is out of stock, if there is a pricing or product error, or if we suspect fraud. If we cancel an order after you have paid, we will refund you in full.

All prices are shown in [currency] and may change without notice. Prices [include / do not include] taxes, which are shown at checkout before you pay. Payments are processed securely by our payment providers.

If we make an obvious pricing error, we may cancel the order and refund you.

Delivery is covered by our Shipping Policy, and returns and exchanges are covered by our Returns & Exchanges page. Both form part of these terms.

We try to show our products as accurately as we can, including colours and sizes. Screens vary, so colours may look slightly different in person. Measurements and size guides are a guide, not a guarantee.

Discount codes and promotions are valid only for the dates stated, cannot be combined unless we say so, have no cash value, and may be withdrawn at any time.

If you create an account, you are responsible for keeping your password secure and for all activity under your account. Tell us straight away if you think someone has used it without your permission.

All content on this site, including text, images, logos, and designs, belongs to Monroe Ward or its licensors and is protected by copyright and trademark laws. You may not copy, reproduce, or use it without our written permission.

You agree not to misuse our site. This includes:

• trying to gain unauthorised access to the site or its systems
• introducing viruses or other harmful code
• using the site for any unlawful purpose
• copying or scraping our content without permission
• placing orders with someone else’s payment details without their permission

If you send us a review, comment, or other content, you give us permission to use, display, and share it in connection with our business. You must not post anything unlawful, offensive, or misleading, and we may remove content at our discretion.

Our site may link to other websites and uses third-party services such as payment providers and delivery carriers. We do not control them and are not responsible for their content or policies.

How we collect and use your personal information is explained in our Privacy Policy.

Our site and products are provided “as is” and “as available”. To the fullest extent permitted by law, Monroe Ward is not liable for any indirect or consequential loss arising from your use of the site or our products.

Nothing in these terms limits any rights you have under consumer law that cannot be excluded.

These terms are governed by the laws of [country or state]. Any dispute will be handled by the courts of [location], unless the law where you live says otherwise.

We may update these terms from time to time. The updated version applies from the date shown at the top of this page. By continuing to use the site after a change, you accept the new terms.

If you have any questions about these terms, email us at [email address] and we will get back to you within [number] business days.