Monroe Ward
Last updated: [Month Year]
Everything you need to know about how and when your Monroe Ward order reaches you.
Orders are processed within [1 to 3] business days (Monday to Friday, excluding public holidays). Orders placed after [time] or on a weekend or holiday are processed on the next business day.
You will receive an order confirmation email straight after checkout, and a second email with your tracking details once your order has shipped.
Delivery times are estimates, not guarantees. They start from the day your order ships, not the day you place it, and can be affected by carrier delays, weather, and public holidays.
[Free standard shipping on all orders over [amount].] The shipping cost for every order is shown at checkout before you pay.
We ship to [list of countries or regions]. If your location is not available at checkout, please contact us and we will do our best to help.
Once your order ships, we will email you a tracking link. Tracking can take up to [24 to 48] hours to update after dispatch. You can also check the status of your order at any time from your account page.
For international orders, customs duties, import taxes, and fees may apply once your parcel reaches its destination. These charges are set by your country's customs authority, are not included in your order total, and are the responsibility of the customer.
Please check your shipping address carefully at checkout. If you need to change it, contact us as soon as possible and within [number] hours of placing your order. We cannot change the address once an order has shipped. If a parcel is returned to us because of an incorrect or incomplete address, you will be charged for reshipping.
If your order contains several items, they may be sent in separate parcels. You will only be charged shipping once, and each parcel will have its own tracking link.
If your order has not arrived within [number] days of the estimated delivery date, please contact us and we will look into it with the carrier.
If your order arrives damaged, please email us within [number] days of delivery with your order number and a photo of the item and packaging. We will arrange a replacement or refund.
For details on returning or exchanging an item, please see our Return Policy.
If you have any questions about shipping, email us at [email address] and we will get back to you within [number] business days.