Return window
You can return most items within [14] days of delivery. To be eligible, the item must be unworn, unwashed, and in its original condition with all tags attached. Please include your order number or proof of purchase.
Monroe Ward
Returns & Exchanges
Last updated: [Month Year]
Not quite right? Here is how to send something back or swap it for another size or style.
- Return window [14] days from delivery
- Condition Unworn, tags attached
- Refund time [5 to 10] business days
How a return works
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Get in touch
Email us at [email address] with your order number and the item you want to return or exchange.
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Pack it up
Place the item, unworn and with its tags, in its original packaging or a sturdy bag.
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Send it back
Follow the instructions we send you and keep your proof of postage.
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Refund or swap
Once we have checked your item, we will refund you or send out your exchange.
Items we cannot accept
For hygiene or other reasons, we cannot accept returns on:
- [Final sale or clearance items]
- [Underwear, swimwear, and similar items]
- [Gift cards]
- [Personalised or altered items]
How to start a return
- Email us at [email address] with your order number and the items you would like to return.
- We will reply with return instructions [and a return label].
- Pack your items securely and send them back within [number] days of our reply.
- We will inspect your return and let you know once it has been approved.
Please do not send items back without contacting us first, as we may not be able to process them.
Exchanges
Need a different size or colour? We are happy to exchange items, subject to availability. If the item you want is out of stock, we will offer you a refund [or store credit] instead.
Refunds
Once we receive and inspect your return, we will email you to confirm. Approved refunds are sent to your original payment method within [5 to 10] business days. Your bank or card provider may take extra time to show the refund.
Original shipping charges are [not] refundable unless the item arrived faulty or incorrect.
Return shipping costs
[Customers are responsible for the cost of returning items, unless the item is faulty or we sent the wrong one.] We recommend using a tracked service, as we cannot be responsible for returns that go missing on their way back to us.
Damaged, faulty, or wrong items
If your item arrives damaged, faulty, or is not what you ordered, please contact us within [number] days of delivery with your order number and a clear photo. We will arrange a replacement or refund and cover the return shipping.
Missing a refund?
First check your bank account and any card or payment app statements, as refunds can take a few days to appear. If you still have not received it after [number] business days, please contact us at [email address] and we will look into it.
Shipping and contact
For delivery times and costs, see our Shipping Policy. For anything else, email us at [email address] and we will reply within [number] business days.